Refund Policy

This website is owned and operated by Zeenexo and ("we", "our", "Company" or "Kundlivala" including its affiliates) (support@kundlivala.com). The Platform may be provided or accessed through a number of websites or applications, including the website kundlivala.com and its associated apps.

Delivery, Cancellation and Refund

• •No refunds will be given under any circumstances on any report order if the order has reached the "processing" (assigned to service provider) stage.
• •Refunds are not provided once orders for astrological services have been processed and delivered. Any refund request must be made within 24 hours of service completion. If a user wishes to cancel a successfully placed order before execution, they must contact the customer service team within 1 (one) hour of payment.
• •Refunds cannot be claimed for any technical delays or glitches reported during the processing of the request on the website.
• •No refunds will be given due to incorrect information or data provided. The User agrees to double-check the information entered before clicking "Submit".
• •No refunds will be given for the return of any damaged product.
• •Refunds may be considered on a pro-rata basis for any delays in activation of subscription services. Upon successful verification, if a refund is required, it will be processed within 10 business days.
• •You agree that the display pictures of the products are for reference purposes only.
• •No refund will be given if wrong contact number is provided to avail the "Call with Service Provider" facility.
• •Refunds, if any, will be processed after deduction of transaction charges levied by the bank and/or payment gateway, shipping/courier charges, customs duty (if applicable).

Failed or duplicate payments

• •If the website or payment gateway webpage is experiencing server issues, the user should check whether his/her bank account has been debited before initiating another payment: if the bank account appears to be debited, do not make the payment again and contact customer service immediately; if the bank account is not debited, the user can initiate a new transaction for payment.
• •For multiple payments for the same order, if any, full refund will be given without deduction of transaction charges.
• •If the Website is unable to accept an order and must cancel it, the Website reserves the right to refuse or cancel any order for any reason. If the User's order is cancelled after payment of the Fees, the amount paid will be refunded.

Quality audit refunds to the kundlivala wallet

• •By requesting a refund, the user is allowing the kundlivala quality audit team access to the chat/call recordings of the consultation for which the refund is requested.
• •The kundlivala quality audit team, on a best-effort basis, provides users with partial/full refunds to their kundlivala wallet where the advisor's quality criteria are not met. The analysis and refund to the kundlivala wallet may take up to 72 hours.
• •Note: All refunds will be credited to the user's kundlivala wallet.
• •Refunds will be considered only in the following cases: chats/calls are interrupted due to network issues or weak signals, background noise, inaudible advisors, etc. during video/normal call sessions; the consultant is unable to respond fluently in the language mentioned in his/her profile; the advisor is taking too long to respond back to the user; the advisor may have provided an irrelevant or inappropriate response to the user's question.
• •Please note: No refunds will be given in case of any lack of accuracy of any advice. kundlivala takes no responsibility for the factual accuracy of any advice.

kundlivala Wallet Service Credits

"kundlivala Wallet" means the digital account created by the Company in your name on the Platform, which reflects the balance of Service Credits held by you, including Real Service Credits and Virtual Service Credits, and which can be used only for the limited purpose of availing the Services on the Platform. kundlivala Wallet is not a bank account, prepaid payment instrument, electronic wallet, stored value facility, payment system, or deposit of money. Service Credits have no cash value, do not represent money or monetary value, and are non-transferable, non-assignable, non-encashable.

• •Where a refund is approved in accordance with the Company's applicable refund policies, you will be provided with the option to receive such refund either (i) as a credit to your kundlivala Wallet or (ii) to the original payment source.
• •Any service credits credited under the refund will be subject to the same usage, order of use, and termination conditions as applicable under these Terms and Conditions.
• •Virtual Service Credits are provided as a promotional or discretionary benefit and do not represent legal tender, stored value, or deposits, and have no cash value.
• •Any request for a refund of Real Service Credits, if permitted under applicable law, will be subject to the Company's refund policies. Any dispute relating to Service Credits or their termination must be raised within thirty (30) days from the date of such termination.

How to request a refund

Write to support@kundlivala.com from your registered email or contact us via the in-app support section, with your registered mobile number, the consultation/order ID, and a brief description of the issue. You can also reach us by phone at 01304609819 or WhatsApp at https://wa.me/919255642786.