Account Deletion

You can request deletion of your KundliVala account and the personal data associated with it at any time. This page explains how to submit a request, what is deleted, what may be retained, and how long the process takes. This page applies to the KundliVala user app, the KundliVala Astrologer app, and the website.

How to request account deletion

• •In the app: open Profile / Settings > Account > Delete Account, confirm the warning, and your deletion request is submitted immediately.
• •By email: write to Support@kundlivala.com from your registered email (or include your registered mobile number) with the subject "Account Deletion Request".
• •By phone: call 01304609819.
• •By WhatsApp: message us at https://wa.me/919255642786.

What account deletion means

Account deletion is permanent and may not be reversible. Once processed, you will no longer be able to sign in, and the personal data linked to your account is deleted or anonymized as described below. Submitting a deletion request does not immediately delete the account — our team reviews and verifies every request first, and may contact you through your registered contact information.

What happens after you request deletion

• •Your request is recorded and reviewed by our support team.
• •Our support team verifies the request (identity verification may be required, especially where wallet balance, pending payments or disputes exist).
• •Your personal data is then deleted or anonymized as described below.

Data that may be deleted — KundliVala User accounts

• •Your user profile and personal account details (name, email, phone, photo, birth details, saved kundli profiles).
• •Saved astrologers and follow relationships.
• •Notification and device associations (push tokens, device identifiers).
• •Account-linked preferences and reminders.
• •Uploaded account content (chat media, voice notes), subject to the retention rules below.
• •Authentication access — all sessions are revoked and login is disabled.
• •Other account-linked information, except information that must legally be retained.

Data that may be deleted — KundliVala Astrologer accounts

• •Your public astrologer profile, profile image and professional information.
• •Availability schedules and online status.
• •Follow relationships and follower notifications.
• •Notification and device associations.
• •Authentication access — all sessions are revoked and login is disabled.
• •Account-linked content and other account-linked information, except information that must legally be retained.

Data that may be retained

Limited records may be retained where necessary for completed payments, wallet and transaction reconciliation, astrologer earnings, withdrawals, tax and accounting obligations, fraud prevention, security investigations, legal disputes, and regulatory or legal obligations, including:

• •Payment and wallet transaction records, invoices and refund records (required by tax and accounting law).
• •Astrologer earning and monthly payout records needed for reconciliation.
• •Consultation records needed to resolve open disputes, refund claims or chargebacks.
• •For astrologer accounts: KYC/verification documents and bank/payout details, retained for up to 5 years after account closure for regulatory compliance, tax and fraud-prevention purposes.
• •Records we are required to keep under applicable law or a legal order.

Retained records are kept only for as long as the applicable legal or accounting purpose requires — see the "Data retention periods" section of our Privacy Policy for the specific periods — and are not used for any other purpose.

Astrologer account conditions

Final deletion of an astrologer account may require resolution of active consultations, ongoing calls or chats, pending video reports, scheduled live sessions, unsettled earnings, pending monthly payouts, and refunds or disputes. You can still submit the request — it will be placed on hold until these items are resolved.

Processing time

Account deletion requests are reviewed and verified by our team and are normally completed within 7–30 days of submission. Active consultations should be completed or cancelled before requesting deletion. Wallet balance, pending payments or open disputes may require additional verification before the deletion can be completed.

Contact

• •Email: Support@kundlivala.com
• •Phone: 01304609819
• •WhatsApp: https://wa.me/919255642786